I've been a part of somewhere in the neighborhood of 2000 Macintosh Powerbook, iBook, MacBook, MacBook Pro, Quadra, PowerMac 7200-8600l, Macintosh Pro, iMac, Mac Mini, Mac Cube and possibly even Performa repairs from 1993 until last week, and I expect I'll have input into repairs this week too. Students like to throw computers.
No, wait. Next week. Unless the faculty throw their computers, I don't rule it out.
Sometimes, it's a hassle. Sometimes, it's way easier than expected. Most of the time, it's a matter of hitting a website and sending it in. It's simple, it's easy, it's convenient.
We have had several workstation class Dells on campus as well, for the Windows folks. We no longer use Dell for any technical support whatsoever -- it's too important that the people who need windows machines have them repaired in a timely and complete fashion, and we have had several disastrous technical support failures with Dell.
Which isn't really an indictment of Dell, because while we had several problems with Dell, we don't have that many Dell computers. We don't have enough experience to have a decent statistical model for recommendations.
It is a truism that some computers -- in particuar notebook computers, which are overly engineered to be small -- can develop endemic problems. We have had that happen, and we've had to say to Apple "this computer is a dud -- it needs to be replaced." Which, if Jadegirl's machine went in three times and none of them involved a cola product going into the heating vents, they should have done and I'm sorry they didn't.
Which is a long winded way of saying "owning one computer from a given company won't really give you a good view of that company." I can understand you being frustrated with Apple over what happened and not buying their products, but do understand that your experience isn't universal. ;)
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No, wait. Next week. Unless the faculty throw their computers, I don't rule it out.
Sometimes, it's a hassle. Sometimes, it's way easier than expected. Most of the time, it's a matter of hitting a website and sending it in. It's simple, it's easy, it's convenient.
We have had several workstation class Dells on campus as well, for the Windows folks. We no longer use Dell for any technical support whatsoever -- it's too important that the people who need windows machines have them repaired in a timely and complete fashion, and we have had several disastrous technical support failures with Dell.
Which isn't really an indictment of Dell, because while we had several problems with Dell, we don't have that many Dell computers. We don't have enough experience to have a decent statistical model for recommendations.
It is a truism that some computers -- in particuar notebook computers, which are overly engineered to be small -- can develop endemic problems. We have had that happen, and we've had to say to Apple "this computer is a dud -- it needs to be replaced." Which, if Jadegirl's machine went in three times and none of them involved a cola product going into the heating vents, they should have done and I'm sorry they didn't.
Which is a long winded way of saying "owning one computer from a given company won't really give you a good view of that company." I can understand you being frustrated with Apple over what happened and not buying their products, but do understand that your experience isn't universal. ;)