(no subject)

[holzman_tweed]

So it turns out that the Beavis and Butthead firewall company made a firewall appliance that runs on a Unix platform, which is of course case sensitive. The code itself is apparently occasionally case insensitive such that when you apply a rule set to a firewall with capital letters in the name the rules are not always successfully applied.

This, even though all the other entities defined in the rule are working just fine.

OK, I can wrap my brain around this -- it disgusts me that someone let that code ship, but I intellectually understand what happened.

What I don't understand is: if this is a "known issue," as the second-tier tech support explained to me, why isn't there a patch for the fscking bug. Or, failing that, if it's such a distinctive "known issue" why did it take a two second-tier tech support guys two fscking days to come up with it, when "I'm really embarassed to even ask this, but does your firewall have any capital letters in the name?" should have been the first thing out of the first-tier drone's mouth when I called in five days ago.

I mean -- that would have have saved me four days downtime on a production firewall.

Yeesh.

---

jadegirl as written about the day: it's inauspicious beginnings and surprisingly good outcome. The snow is still falling, but the Yule decorations are up. We've had a good day of music, conversation, computers, reading, games, and so on. The snow stll falls, and it's pretty.

I'm a really lucky guy, even if I occasionally want to take my microplane grater to certian developers.

Oh, yeah: The Beavis and Butthead firewall company owes Jade a metric fuckton of chocolate for screwing up her Friday night.

Comments

[lothie.livejournal.com]

I am REALLY curious as to which firewall company this is, if you'd care to drop me an email (mimi at lothie dot com) letting me know.

Dear Mr. Holzman

[wednesday]

Please explain the difference between the metric fuckton and the imperial fuckton. I can only buy metric fuckkilos at the shop.

Thank you,

Rodney Undertongue (age 13 1/2)

Re: Dear Mr. Holzman

[holzman.livejournal.com]

The difference is about $45.62.

[buubala.livejournal.com]

Jade also deserves a dinner at the Restaurant of your choice as well as a written apology. Not to mention what you should get for all that wasted time.

Dena

[docstrange.livejournal.com]

Feel free to tell them you plan to forward a detailed description of the issues to $my_employer.

I still say you should request firewall developer incense for your Yule observances.

[holzman.livejournal.com]

I'll reserve that option -- I sent a memo internally explining what happened. By the time that the B&B firewall company's senior management finishes explaining to my senior management why this happened, I may well have a few pounds of firewall developer incense shipped to me as a Yule gift instead of popcorn.